Return Policy

Orders

You can order any product from our online catalog. If the product is in stock we usually ship it the same day. If the product is out of stock we will put the order in the production after confirming the payment and ship it in time noted.

All orders are FOB. When you process you will have an option to pick up your own transportation or use our transport. Choose one the best suited for you. Once your order is shipped we send notification with the tracking number.

Return Policy

You can return any product if it was in stock before ordering. Product Permission to return must first be obtained from Canada Transformers. No refund, return for credit only. If the credit is to be allowed on all unused goods returned to the factory by the purchaser for reasons of its own. In addition to a restocking fee, the purchaser must pay the return transportation expense plus refurbishing charges. No return is accepted by Canada Transformers on used goods, on all produced products (If product is not in stock - order is non-cancelable, product is non-returnable), and custom-designed or special products.

Before returning any products to Canada Transformers a Returned Goods Authorization Number (RGA#) must be obtained from Canada Transformers Customer Service.

Returned goods procedures:

• Only standard transformers may be returned for credit. Standard transformers are with Primary Voltage 600 or 480 Volt and Secondary 480 or 208 Volt. No returns of any product which is not in stock and has to be produced by customer order. Canada Transformers reserves the right to refuse any products returned for credit.
• Products being returned must be suitably packaged to prevent shipping damage.
• All documents and packaging must be clearly marked with the Canada Transformers RGA number
• Returned products must be shipped freight prepaid by the purchaser.
• Even when an inventory rotation agreement is in place an RGA number is required.
• All products being returned for credit must be unused and in original condition.
• All returned products are subject to a minimum 20% restocking charge plus transportation charges.
•   Non-stock, custom or built to order products cannot be returned for credit under any circumstances.
• If products being returned for credit are deemed, after inspection, to be defective due to a defect in material or workmanship and are in accordance to Canada Transformers standard product warranty, full credit may be issued at Canada Transformers discretion. Full credit maximum is limited to purchase price paid.
• If the products being returned are deemed, after inspection to be defective due to customer error or other cause not related to Canada Transformers materials and workmanship, no credit will be issued.

Cancellation order procedures:

Any incomplete (not shipped) order may be canceled by the buyer only by written notice. Upon confirmation of the cancellation the following minimum cancellation charges will apply.

• $100.00 +5% of total amount for all orders not yet processed.

If the design has been competed the following minimum engineering charges apply:

• Non-Stock Products 10% from total amount of order

• Specials and Custom Built Products 20% from total amount of order

If the design has been competed and the order is in production the following minimum engineering charges apply:

• Non-Stock Products 50% from total amount of order.

• Specials and Custom Built Products 100% from total amount of order.

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